Refunds & Cancellation Policy

1. How billing works

New subscriptions start with a 7-day free trial. Your card is collected at signup but nothing is charged during those 7 days; if you cancel before the trial ends, you are never charged. Generation during the trial runs on your own provider API keys, exactly as it does afterwards.

After the trial, TrenchOS is billed per seat every 4 weeks through Stripe - that is 13 billing cycles per year, not 12 calendar months. Your card is charged at the start of each billing period and the subscription renews automatically until you cancel. Generation costs run on your own provider API keys and are billed by those providers directly - they are not part of our subscription and we cannot refund them.

2. Cancel anytime, self-serve

You can cancel your subscription yourself at any time, without contacting anyone:

• In the app: Settings → Billing → "Manage subscription" opens your Stripe billing portal.
• If your workspace is suspended, the suspension screen links to the same portal.
• In the portal, choose "Cancel subscription". That's it.

Cancellation takes effect at the end of the current billing period. You keep full access until then, and you will not be charged again.

3. What happens to your data

Nothing is deleted when you cancel. Your brands, styles, storyboards and library stay saved for 90 days after the subscription ends - resubscribe within that window and everything is exactly where you left it.

After 90 days the workspace is deleted, including the images and videos stored in it. We do not notify you again before that happens, so treat the 90 days as the deadline. Download anything you want to keep from your library before then.

Want it gone sooner? Email support@trenchos.ai and we will erase your workspace on request (see the Privacy Policy for retention details).

4. Refunds

• Partial billing periods are not refunded when you cancel - access simply runs to the end of the paid period.
• Charged in error, or charged after you cancelled? Email us within 30 days and we will refund the charge.
• If a mandatory consumer right in your jurisdiction (for example an EU withdrawal right that has not been waived) entitles you to a refund, we honor it.
• Refunds go back to the original payment method via Stripe, typically within 5-10 business days.

5. Failed payments and suspension

If a renewal payment fails, Stripe retries for about 7 days and emails you a link to fix the payment method. If payment still fails, the workspace is suspended - your data is kept, and a successful payment reactivates it immediately.

6. Contact

Questions about billing: support@trenchos.ai (VolkerVisions LLC)